Why agent projects stall

What this briefing covers

This briefing pulls together integration research from Gartner, MuleSoft, and Postman to explain why agent projects stall — not at the model, the framework, or the tooling, but at the API. It names the surface gap between what a SaaS product can do for a person and what it can do for an agent, and it's written for the leaders and architects already in front of the problem.

What You Will Learn

• The surface gap: why a product's API exposes far less than its UI and why agents inherit the smaller surface.
• What the research says: the Gartner, MuleSoft, and Postman findings on where agent projects actually break, versus the symptoms that get named.
• Your realistic options: the four ways teams can respond, from a multi-year API rewrite to closing the gap deliberately.

By the end, you'll be able to name the problem cleanly to leadership and frame the conversation worth having about cost and timeline.